Boon Edam, Inc.
  • Technical Support
  • Lillington, NC, USA
  • Full Time

medical, dental, vision, 402k with company match


Purpose / General Description: Provide technical support for installation, service, and maintenance of equipment to regional managers, distributors technicians, and end-user customers

 

Essential Duties and Responsibilities:

  • Provide technical product service and support via telephone, face to face, and written communication to resolve any emerging problems that our customers (internal and external) might face with accuracy and efficiency
  • Resolve product problems by clarifying the customer's complaint; determining the cause of the problem/troubleshooting; selecting and explaining the best solution to solve the technical issue
  • Record and track support activities for record keeping metrics
  • Follow standard processes and procedures
  • Occasional travel (less than 5% of the time) for service support may be required throughout the United States, South and Central America assisting with the installation and service of Boon Edam products
  • Provide training to less experienced installation and service technicians
  • Provide service and material quotations to customers

 

Minimum Requirements:

  • Two year degree in Electrical/Electronic Theory or Plant Maintenance, or similar. Or two years similar field experience
  • Must hold a current U.S driver license and be capable of obtaining a US passport for international travel
  • Electrical skills, low voltage electronics and high voltage electrical theory
  • Ability to read and understand electrical schematics
  • Electrical circuit trouble shooting abilities
  • Strong mechanical skill knowledge with excellent capability in reading and understanding mechanical and construction drawings
  • Familiarity with use of hand tools such as cordless drill, hammer, levels, etc.
  • Strong communication skills in the following areas: Phone etiquette, active listening, verbal and written communication in English (fluency in Spanish not required but a plus)
  • Position requires use of headset/microphone
  • Must be able to sit for long periods of time
  • Ability to speak and understand Portuguese a plus
  • Detailed oriented
  • Microsoft Office skills, PC and Internet Explorer knowledge
  • Customer focused
Boon Edam, Inc.
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